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Last Update: 22 09 2018
Version 8.1.1a
 
Client Charter's Achievement
Year: 2011|20122013|2014|2015|2016|2017|2018|

Installation of meter to be done within one (1) week from payment of deposit
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
90%
92%
99.04%
99.28%
93.82%
0%
0%
0%
0%
0%
0%
0%

All enquiries on bills be settled within one (1) day
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
92%
95%
86%
91%
90%
0%
0%
0%
0%
0%
0%
0%

Disconnected water meters to be reconnected in not more than three (3) days after payment of reconne
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
95%
92%
90%
93%
91%
0%
0%
0%
0%
0%
0%
0%

Deposits to be refunded to the consumer within one (1) month (by cheque) after notice to terminate s
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
89%
91%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Notice of scheduled interruption of water supply to be issued at least three (3) days before it is d
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
98%
100%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Water tanker to be sent to consumers within two (2) hours after request received from consumers of u
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
95%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Action to be taken in not more than one (1) day to repair pipe burst or leakage after complaint rece
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
90%
95%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%

 
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