To produce at all times and as economically as possible quality potable water in sufficient quantities to meet the needs of Kuching City and its surrounding areas.

To ensure that there is continuous water supply at adequate pressure reaching consumers' premises with similar quality to that leaving the treatment works at minimum amount of loss.

To ensure that increasing water demands are always safely met through timely expansion of the waterworks.

To collaborate with Sarawak Water Resource Council on the adequate protection and conservation of raw water resources.

To sell water at the lowest feasible price consistent with the need to generate sufficient revenue to cover recurrent costs and sustain development.

To regulate and control water use in the best interest of the public and in accordance with the Water Supply Ordinance & Regulations.

To continuously train, develop and upgrade its human resources to achieve higher quality and productivity in an ever-changing environment.

To always provide efficient, effective, speedy, courteous and caring service to its consumers and clients.