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Client Charter's Achievement



Installation of meter to be done within one (1) week from payment of deposit
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
84.33%
75.37%
76.57%
81.47%
84.89%
74.5%
81.66%
86.55%
89.18%
76.74%
0%
0%

All enquiries on bills be settled within one (1) day
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
58.22%
58.87%
41%
43.97%
37.34%
36.79%
46.62%
56.14%
66.48%
54.73%
0%
0%

Disconnected water meters to be reconnected in not more than three (3) days after payment of reconne
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
62.33%
69.8%
60.07%
65.11%
53.16%
63.95%
64.2%
71.5%
60.07%
67.43%
0%
0%

Deposits to be refunded to the consumer within one (1) month (by cheque) after notice to terminate s
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
32.47%
78.31%
58.67%
67.72%
90%
33.63%
88.29%
45.52%
39.76%
33.61%
0%
0%

Notice of scheduled interruption of water supply to be issued at least three (3) days before it is d
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
98%
100%
98%
100%
100%
100%
100%
100%
100%
0%
0%

Water tanker to be sent to consumers within two (2) hours after request received from consumers of u
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
25%
100%
33.33%
57.14%
100%
100%
100%
100%
100%
100%
0%
0%

Action to be taken in not more than one (1) day to repair pipe burst or leakage after complaint rece
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
11.43%
7.5%
8.82%
4.14%
14.89%
5.95%
5.66%
11.76%
9.09%
5.64%
0%
0%