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The Official Website of
Kuching Water Board

Head Quarters Office
Operating Hours : 
8.00 AM - 5.00 AM (Monday - Friday)

KWB Payment & Consumer
Services Counters
Operating Hours : 

Head Quarters :
8.00 AM - 4.30 PM (Monday - Friday)

UTC Sarawak :
8.00 AM - 7.00 PM (Monday - Friday)
8.00 AM - 5.00 PM (Saturday & Sunday)

Public Holiday : CLOSE

Kuching Water Board (KWB) Head Quarters
Jalan Batu Lintang
93200 Kuching,

Telephone Lines:
082-222 222 (General)
082-222 333 (Call Centre) - 24 Hours

Fax Lines:
082-222 259 (General)
082-222 272 (Call Centre) - 24 Hours

SMS: 019-886 6650


Our Online ServicesOur Online Services
Government to Citizens (G2C)
1. Log Enquiries, Complaints and Feedback
  Public can log any complaints, inquiries and feedback on us by filling in the online forms through TALIKHIDMAT SYSTEM. The system will produce a reference number to enable public to track the status of the case online. User guide can refer to HERE.
2. Electronic Bill Presentment and Payment
  Consumer can view and pay water bills through PAYBILLS MALAYSIA. User guide can be viewed from HERE.
3. e-Recruitment
  Sarawakian and not less than 18 years old on the date of application is qualified to apply for positions through E-RECRUITMENT. Available vacancies at Kuching Water Board will be published at this website. User guide is available at the HERE.
Government to Government (G2G)
1. Credit Checking System (CCS)
  All water authorities within Sarawak (KWB, SWB, LAKU, JBALB, MPU) can upload and view the blacklisted customer through CCS. User guide is at the main page after login.
2. Sarawak e-KPI System for Water Supply Services (e-KISS)
  All water authorities within Sarawak (KWB, SWB, LAKU, JBALB, MPU) can upload and view the KPI entered through e-KISS.
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