Client Charter List

 
To ensure that water production is consistently met within a tolerance of 3% as measured by the different between average daily water production & average daily gross water consumption-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100
Total 100 100 100 100 100 100
Process submission of plans from consultants & reply for approval within 21 working days.-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 86 89 75 100 100
Total 100 86 89 75 100 100
To deploy water tankers to consumers within 2 hours to areas seriously affected (more than 100 houses or 500 people) by unscheduled interruption of water supply (except for areas that is not accessible by water tanker lorries)-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100
Total 100 100 100 100 100 100
Deposits will be refunded to consumers within 13 working days after receiving the notices from Consumer Service Section.-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 94 91 97 5 54 86
Total 94 91 97 5 54 86
To ensure that consumer complaints at KWB Service Counters are attended to within 1 working day.-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 92 97 98 97 96 96
Total 92 97 98 97 96 96
All new meter installation shall be completed within 7 working days from the date of payment of all fees & upon the submission of the signed Water Agreement to New Service Section.-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100
Total 100 100 100 100 100
Main burst during day time shall be repaired within 12 hours & main bursts during night time shall be repaired within 24 hours.-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Compliance 100 100 100 100 100 100
Total 100 100 100 100 100 100