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The Official Website of
Kuching Water Board

Head Quarters Office
Operating Hours : 
8.00 AM - 5.00 AM (Monday - Friday)

KWB Payment & Consumer
Services Counters
Operating Hours : 

Head Quarters :
8.00 AM - 4.30 PM (Monday - Friday)

UTC Sarawak :
8.00 AM - 7.00 PM (Monday - Friday)
8.00 AM - 5.00 PM (Saturday & Sunday)

Public Holiday : CLOSE

Kuching Water Board (KWB) Head Quarters
Jalan Batu Lintang
93200 Kuching,

Telephone Lines:
082-222 222 (General)
082-222 333 (Call Centre) - 24 Hours

Fax Lines:
082-222 259 (General)
082-222 272 (Call Centre) - 24 Hours

SMS: 019-886 6650


1 To produce at all times and as economically as possible quality potable water in sufficient quantities to meet the needs of Kuching City and its surrounding areas.
2 To ensure that there is continuous water supply at adequate pressure reaching consumers' premises with similar quality to that leaving the treatment works at minimum amount of loss.
3 To ensure that increasing water demands are always safely met through timely expansion of the waterworks.
4 To collaborate with Sarawak Water Resource Council on the adequate protection and conservation of raw water resources.
5 To sell water at the lowest feasible price consistent with the need to generate sufficient revenue to cover recurrent costs and sustain development.
6 To regulate and control water use in the best interest of the public and in accordance with the Water Supply Ordinance & Regulations.
7 To continuously train, develop and upgrade its human resources to achieve higher quality and productivity in an ever-changing environment.
8 To always provide efficient, effective, speedy, courteous and caring service to its consumers and clients.
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