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Last Update: 16 12 2019
Version 8.2.2
 
Water Supply Interruption Information Water Supply Interruption Information
Sometimes, KWB will need to shut off the water flow to a section of our water main network to allow our staffs to complete emergency repair works, scheduled maintenance or improvement works to the water distribution system.

Depending on the water mains in the area, the water supply interruption could affect residents in just one small cul-de sac street or an entire village or area.

Wherever possible, KWB will make every effort to avoid or minimise any inconvenience to residents.

Water Flushing Image

Before The Water is Turned Off

In cases of scheduled water main maintenance or improvement works, KWB will give those residents likely to be affected by the water supply interruption, either written notice 24 hours or KWB’s website and newspaper notice 2 - 3 days, in advance of the water being turned off.

After The Water is Turned Back On

KWB will flush the water mains in the area after the scheduled maintenance, improvement works or emergency repair work is completed in an effort to ensure clean drinking water is available to residents; however affected residents may experience some issues with the water supply:

Dirty water - dirt particles can get into the water main during the works process, which can make the water in your house appear brown or coloured. You can turn on the tap at your water meter and run water out of the tap until the water runs clear. You may also need to run the taps in your house until the water runs clear from those as well. If the dirty water problem persists, please contact KWB.

Milky/cloudy water - air can make its way into the water main during the repair works, which can make the water in your house appear white or milky. If you pour a glass of water and sit the glass on a table for a few minutes, you will see that the water starts to clear from the bottom up - as the tiny air bubbles make their way to the surface. If you leave the glass long enough, eventually all the air bubbles will dissipate and the whole glass of water will look clear again. These air bubbles have no adverse health effects on drinking water quality.

The same as for dirty water, you can turn on the tap at your water meter and run water out of the tap until the water runs clear. You can also run the taps in your house until the water runs clear from those as well.

Air in the water mains should clear quickly, but if the problem persists at your property, please contact KWB at 082 222 333 or SMS 019 886 6650.

Water Flushing Image

Water Flushing Image